Issue With Logo Update & IP Blocked On Helix
5uwebsite
Hi Joomshaper staff,
I installed the 'Template Setting' from JoomShaper, but encountered another issue when updating the logo in the backend. After uploading, I received an 'Error: undefined' message, and when accessing the front-end, my IP address was blocked.
Could you look into this? It might be related to the firewall settings.
Thanks!
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Admin tools extension occurred the problem. I had to disable the admin tools extension for the check. Please check & let me know.
Note: Make sure your Header section is available on layout area or enable the predefined header.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Toufiq
Accepted AnswerAs for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.
We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.
Best regards,
Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)