Saving Backend PageBuilder Pro does Not Work - Question | JoomShaper
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Saving Backend PageBuilder Pro does Not Work

M

mvm

SP Page Builder 6 months ago

L.s.

I have a fresh install of joomla 5.2.2 with Pagebuilder Pro 5.5.4 php is 8.2

De backend does not save. De savebutton keeps on spinning. The frontend is working just fine. I have read some solutions, nothing solves the problem. I delete cache of the browser and cache of joomla, nothing helps. I filled in by settings the license number, no luck!

Please advice what to do!

Greetings Marc

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14 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 6 months ago #191146

Hi

Thanks for contacting us and sorry for your issue. Please keep a full site backup and install the latest version of page builder. Then clear you Joomla cache and check.

-Regards.

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M
mvm
Accepted Answer
6 months ago #191151

I already have the latest version installed as i mentioned, 5.5.4 Cache has been cleared. No luck.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 6 months ago #191227

Hi

Could you please keep a full site backup and give me your super admin access? I need to check.

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M
mvm
Accepted Answer
6 months ago #191246

Hi Mehtaz,

i sent the credentials via the hidden content box
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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 6 months ago #191301

Could you please check your site? I cant access on that.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 6 months ago #191303

You're using the Flex Template, which includes an override for the addon. I tested the Text addon on a sample page, and it’s working as expected.

https://prnt.sc/Bs7J_7HScb_w

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M
mvm
Accepted Answer
6 months ago #191336

Hi Toufiq, ok, that's new for me. can you point me in the right direction where to look. Of course i will look in to it and report back.

thnx

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Toufiq
Toufiq
Accepted Answer
Senior Staff 6 months ago #191398

Go to the location

templates/Your_templates/pagebuilder/

Rename the pagebuilder directory.

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M
mvm
Accepted Answer
6 months ago #191512

Hi Toufiq, i changed the name of the directory. No luck. I deleted also the cache of browser and joomla. Do you have an alternative?

I don't understand how this change could help.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 6 months ago #191516

Switch again Flex to Cassiopeia Template. Then check again and let me know. Thanks

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M
mvm
Accepted Answer
6 months ago #191524

Switching didn't fix the problem.

It's strange. The 'Test'page works fine with Flex and Cassiopeia. But with the existingpages it doesn't work in the backend wiht both templates. It works fine in the frontend with the two templates!

Even when i copy a section from an existing page to the new test-page, saving works fine, front and back.

You can still log in. The directory is still renamed.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 6 months ago #191567

I have removed Flex template addons from the test page. Please compare the both page. Thanks

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M
mvm
Accepted Answer
6 months ago #191656

Both test-pages (Test and Test-mVm) are working fine, back and front.

I tested some other existing pages, sometimes it saves, sometimes it keeps on spinning and sometimes i get this error 'request failed with status code 503' which means (I think) that it looks like the connection with the server is lost.

Especially the 4 Homepages are giving problems with the Save button. It might be the Slideshow addon. The Homepage (default) page creates a saving problem all the time.

It looks like if you create a new page there is no problem.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 5 months ago #191750

You should contact your template provider. Cause, They have overrided many addons. Thanks

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