Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Thanks Atick, backed up and login details below.

Please check now

Yes thanks, the offcanvas menu now appears to be working again. Can you explain what the issue was and how it was corrected please?

I have identified the issue on the homepage. It was caused by the use of an RSForm, which was interfering with the proper loading of the template’s CSS.

I’ve reconfigured the form to resolve the conflict, and the template styles are now loading correctly.

Best regards

Thanks again.

However when you say you have reconfigured the form, can you be more precise please, what changes were made, just in case this happens again I would like to be able to resolve?

Hi Support

Can you confirm changes applied please?

Apologies for the inconvenience and the delayed response — it was due to the weekend. Thank you for your patience and understanding.