Issue With Frontend Editor In SP Page Builder 5.6.1 - Question | JoomShaper
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Issue With Frontend Editor In SP Page Builder 5.6.1

Nico Chudzik

Nico Chudzik

SP Page Builder 4 months ago

Hello,

I'm having a problem with SP Page Builder version 5.6.1: On some pages, the front-end editor remains inactive and unusable.

Is this a known issue? If so, could you please tell me how to fix it?

Thank you in advance for your support.

Best regards!

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13 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #196004

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Enable debug mode and error reporting from the global configuration settings. Then check the error.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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Nico Chudzik
Nico Chudzik
Accepted Answer
4 months ago #196046

Hello, no error is reported there. The page remains blank. Best regards

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #196075

Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

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Nico Chudzik
Nico Chudzik
Accepted Answer
4 months ago #196112

Hello, here are the access data for the website.

Best regards

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #196116

Please check now. I have deleted one of hidden section and the hidden section is saved as backup section.

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Nico Chudzik
Nico Chudzik
Accepted Answer
4 months ago #196159

Hello, unfortunately, it still doesn't work everywhere. The front-end editor remains inactive on other sites, both in Firefox and Chrome. What was the problem with the vacation allowance page?

Best regards

This whole problem occurred after the last update. At first, I could work on a page, then I saved it, and when I wanted to work on it again, the front-end editor remained inactive. Unfortunately, this problem isn't unique to this website. It would be great if someone could figure out what the problem is. Then I could fix the error in my other projects as well.

Have a nice day!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #196172

If you don't understand how it works you should read documentation. If you don't understand doc then you should ask question in our forum.

https://prnt.sc/FulfJWGHx4Ph

https://www.joomshaper.com/documentation/sp-page-builder/form-builder

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Nico Chudzik
Nico Chudzik
Accepted Answer
4 months ago #196179

Okay, I've identified the problem now. What surprises me is that it always worked like this before, and now suddenly it doesn't. I use the code to send a nice-looking reply email to the customer when they sign up for a consultation with us. I've attached a picture.

Best regards

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #196181

We don't allow custom scripts on this field.

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Nico Chudzik
Nico Chudzik
Accepted Answer
4 months ago #196183

This presents us with a major problem. The customer should receive confirmation of their registration, and it should also look good.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #196184

Sorry, right now this feature/functionality is not available. Thanks

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Nico Chudzik
Nico Chudzik
Accepted Answer
4 months ago #196500

Good morning, I just wanted to thank you for your quick help!

Best regards

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #196511

You are most welcome & Thanks

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