Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

gracias

After reviewing your page, I noticed a misconfiguration in the email template settings, and there also appears to be an issue with the PHP Mailer function. Specifically, the mailer is not being properly initialized when attempting to send emails.

To understand how to correctly configure the email template, please refer to the official documentation here:

🔗 Email Template

We suggest switching from the PHP Mailer to SMTP, which is more reliable and better supported by most servers.

You can follow the step-by-step guide on configuring SMTP here: 🔗 Using SMTP in SP Page Builder

Once SMTP is properly configured and the email template is set up correctly, the form should start sending messages as expected.

Let us know if you need help applying the changes.

Best regards,