Update : Error Connecting To The Server: 403 - Question | JoomShaper
SP Page Builder 6 is Here! Learn More →
Back to the questions

Update : Error Connecting To The Server: 403

CE

Chris Elliott

SP Page Builder 3 months ago

I find this error happens a LOT. Not all sites exhibit this issue though.

When I use Extensions >> Update to update from (for example) SPPB Pro 5.6.1 to 5.70, I see the following:

Error connecting to the server: 403 Before updating ensure that the update is compatible with your Joomla! installation. You are strongly advised to make a backup of your site's files and database before you start updating.

Failed to download package. Download it and install manually from https://www.joomshaper.com/index.php?option=com_product&task=download.download&package=release&id=10306.

Why does this keep happening?

0
5 Answers
Order by
Oldest Newest Votes
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 months ago #198426

Hi there!

Sorry for your experience.

Have you entered your JoomShaper associated email and licence key in SPPB options, please? If yes, simply remove, clearing cache, then re-enter again can help the situation.

Kindly, do let me know if it works.

Best regards,

0
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 months ago #198806

Did that help?

0
CE
Chris Elliott
Accepted Answer
3 months ago #198814

Deleting the user and password in SPPB Pro config, clearing the cache and then reentering the credentials works but only 50% of the time.

0
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 months ago #198923

Thanks for the update. However, as you know, anytime you can manually download from here and install over there:

https://www.joomshaper.com/downloads/extension/sp-page-builder-pro-next

0
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 months ago #200925

Hi,

If there is no more related issue, would you please accept any answer in order to close the post?

Have a nice day!

0