SP Page Builder Not Working On First Login
Thomas Müller
Dear Support Team, I would like to report an issue I have encountered with SP Page Builder Pro. I have detailed the bug in the attached document (check onedrive link below) and would appreciate any updates on a fix or a workaround. Thank you for your support! Best regards, Thomas Müller https://1drv.ms/f/c/d86ef969b9edee2a/EvP_LvPsBM5Mty9EO8C2al4BY2Wt4yKxQ6jUz0fbRJdp2A?e=cjkLzM
Ziaul Kabir
Accepted AnswerI just logged into your admin backend and did not find any of the issues you mentioned. Please clear your browser cache and try again using a different browser — that may resolve the issue.
Also, please add your license information in the SP Page Builder settings.
Ziaul Kabir
Accepted AnswerHello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,
Thomas Müller
Accepted AnswerHello, I found the issue by accident. The link that I was using to access the joomla backend was a link without the www after https:// and it didn't work but when I tried it with a link using www there suddenly were no error messages anymore. Thanks for the help from the support team!