Request Failed with satatus code 500 - Forum | JoomShaper
Staff replied SP Page Builder

Request Failed with satatus code 500

Asked by Massimiliano 1 year ago Last activity 1 year ago

Hi, I'm having the same problem with several newly installed templates.
When I try to enter my Joomla license to update and use Page Builder Pro, I get this error:
Request Failed with Satatus code 500

Reading the forum, it recommended reinstalling the template, but I tried installing Investa twice, and then Moview, but the result remains the same. I get the same error.

Tnx

3 replies

Oldest first Newest first Most helpful
Atick Eashrak Shuvo Staff
1 year ago

Apologies for the inconvenience you're experiencing. The issue you're facing may be related to a mismatch in the database structure https://prnt.sc/9rGOlWL6KQKK.

To resolve this, please follow these steps:

  1. Update the database structure by navigating to System > Maintenance > Database in your Joomla backend and clicking the “Update Structure” button if prompted https://prnt.sc/wbEs3rtFFiFa.
  2. Reinstall the latest version of SP Page Builder Pro by downloading it from the following link: SP Page Builder Pro - Latest Version

This should resolve the issue.

If the problem persists after following these steps, please let me know. I’ll be happy to investigate further.
Thank you for your patience and understanding.

Best regards

Massimiliano Asked this
1 year ago

Tnx so much!.. it works
have a nice day

Atick Eashrak Shuvo Staff
1 year ago

Hello Massimiliano,

Great to hear the issue is resolved!

Could you please mark the issue as solved?

Thanks for the update.

Log in to reply.