HELIX Template FORUM | Can Not Change The Comming Soon Option - Question | JoomShaper
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HELIX Template FORUM | Can Not Change The Comming Soon Option

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Sven Albersmann

Template 3 months ago

Hi everyone, I am working on my website and until today I am not able to unlock the comming soon option in the Template basic option. Is this a known problem? How can this happend?

FORUM Tamplate & PageBuilder (last version)

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10 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 months ago #199463

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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SA
Sven Albersmann
Accepted Answer
3 months ago #199464

See hidden content

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Sven Albersmann
Accepted Answer
3 months ago #199467

Additional Data

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 months ago #199470

Do you have any server cache?

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Sven Albersmann
Accepted Answer
3 months ago #199471

Additional Data

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SA
Sven Albersmann
Accepted Answer
3 months ago #199500

See hidden Content

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Sven Albersmann
Accepted Answer
3 months ago #199533

Thanks for your help. I see everything's working again. What was the problem?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 months ago #199572

Hello Sven,

Apologies for the delayed response due to the weekend. There wasn't an issue; I've adjusted the settings for the "Coming Soon" page. It seems the changes took some time to apply. My guess is that your hosting has caching enabled, which prevented the template settings from applying immediately.

Thank you for your understanding.

Please marked the issue as solved.

Best regards

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SA
Sven Albersmann
Accepted Answer
2 months ago #199692

Again thank you very much for your great support.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #199747

You're most welcome! I'm glad I could assist you. If you have any further questions or need help in the future, please don't hesitate to reach out.

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