Custom Style Broken - Question | JoomShaper
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Custom Style Broken

WS

wegscheider office solution

Helix Framework 3 months ago

After one of the two updates (Helix Ultimate 2.1.2 or SPPageBuilder), the custom style of the template no longer works. All colours are completely different – incomprehensible. Need URGENT help. Template is Finion. For Example Black is Red, White is Blue...

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5 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 months ago #199638

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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WS
wegscheider office solution
Accepted Answer
3 months ago #199639

Login Infos in hidden Content. Thanks.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 months ago #199653

Please add a screenshot of the issue you’re facing.

Thanks.

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WS
wegscheider office solution
Accepted Answer
3 months ago #199664

Presets work. Custom style settings are strange and the settings do not take effect.

For Example: Text-Color: Black = Red.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 2 months ago #199760

I created a backup and ran it on my local machine. After changing the color, I confirmed that the update is working correctly.

It seems that the live site is using some form of caching—possibly through cPanel or another layer. Please try clearing the cache on the server to ensure the latest changes are reflected.

Thank you!

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