VAT Not Correct In Admin - Question | JoomShaper
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VAT Not Correct In Admin

W

Webmediacontent

EasyStore 2 months ago

Hello

I have entered VAT for my products. It is displayed and calculated correctly in the checkout. However, it is not displayed in the orders or on the PDF invoice. How can you resolve this? See Screenshot.

Kind regards, Adrian

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5 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #200773

Hello Webmediacontent,

Thank you for reporting this issue, and I'm sorry for the inconvenience you're experiencing with the VAT calculation in the admin panel.

To help me investigate this further and find a solution, would you be willing to grant me temporary administrative access to your site?

Before you do, I highly recommend creating a full backup of your site to ensure your data is secure.

Looking forward to your response.

Best regards

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W
Webmediacontent
Accepted Answer
2 months ago #200880

thank you for your efforts

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #200939

Hello Webmediacontent,

Sorry for the inconvenience this VAT issue is causing. Could you please check if the problem is resolved now?

Looking forward to your response.

Best regards

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W
Webmediacontent
Accepted Answer
2 months ago #201321

Hello, yes thanks, now it is displayed correctly

Best Regards, Adrian

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #201352

Hello Adrian,

You’re welcome. I’m glad to hear it’s now displaying correctly.

Please marked the issue as solved

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