Hi there,

Thank you for reaching out. To check the issue from our end, please create a staging site and share its login credentials with us. Make sure you provide only the staging site details, not the live site access. This is important because if any issue occurs while we’re working, it will affect only the staging site, not the live one. We want to maintain full transparency between the user and our support team.

Settings are placed on global configuration of your site admin area.

Debug mode

Enable error reporting: Maximum

Best regards,

Toufiqur Rahman (Team Lead, Support)

Emergency tip: Go to Template Options > Basic > Body > Preloader: OFF > Save & Close

it may help.

Hi Paul and Toufiq,

Thanks for your answers.

Paul, I already tried this, it didn't help.

I found a way to have it working and most of all clean: I uninstalled it and re-installed the 4.0.0 version. Now a bit of work on CSS, and some changes of addons which don't work anymore and it should be good.

Sandra

sorry, but what is 4.0.0 ???

I hope you know that we don't support SPPB version below 5.x (!)

4.0.0 is the latest version of the Onepage template

Oh, OK ;]