Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Hello,

I checked your site and noticed that you are using Joomla 3 with PHP 8.0 and SP Page Builder 5.7.1. This combination is causing the issues you are seeing.

To resolve this, please:

1. Upgrade Joomla to 4.x or 5.x or 6.x a version compatible with SP Page Builder 5.x.
2. Use PHP 8.1 for proper compatibility.

⚠️ Important: Before performing these updates, create a staging site. Update Joomla and SP Page Builder there first. Once everything works correctly, you can safely migrate the updates to your main site.

Thanks,

Hello Kabir,

Thank you. I have gotten things up and running now. I will contact you if I have any other issues.

Warm regards.

Mark.

If everything is working fine now, please mark the question as complete by accepting any of our answers.

Thank you!