SP Form Builder iPhone validation issue - Forum | JoomShaper
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SP Form Builder iPhone validation issue

Asked by OASE Software GmbH 5 years ago Last activity 4 years ago

Hi Page Builder Team,

I created a Enquiry form with the Form Builder addon. You can see the form here: https://kindercamping.net4you.net/en/kontakt-service/enquiry-reservation

When i open this page with an iPhone the validation of the required fields does not work. For example if you call this page - with an Iphone - and scroll down to the "Send your request" button and hit the button nothing happens. There is no error message to let you know, that you have to fill out the mandatory fields.

If you do this with an browser like Chrome or Firefox or Edge, or even with an Android device the system will show you, that you have at least to pick one of the 3 choices from the radio buttons. That is how it is meant to react on iPhones also.

Can you please have a look at this.
With kind regards
René Glanzer

17 replies

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Ariba Staff
5 years ago

Hello

Thank you for your query.

Kindly allow me some time, i will check the issue from my end and get back to you.

OASE Software GmbH Asked this
5 years ago

Hi Ariba,

OK I'm looking forward hearing from you.

Thanks in advance.
René Glanzer

Ariba Staff
5 years ago

Hello

Thank you for your cooperation.
Our Senior agent is looking into the issue and he will get back to you soon, kindly allow us some time, we appreciate your patience.

OASE Software GmbH Asked this
5 years ago

Hello Ariba,

did your senior agent take a look at this issue? It is now over 2 weeks since we openend this post.

With kind regards
René Glanzer

Ariba Staff
5 years ago · edited

Hello

Sincere apologies for the unwanted delay and thank you for your patience and reminder.

Unfortunately, some HTML5 Form validation does not work on iPhone and iPad. Kindly check the link provided below, you will be able to find which HTML features are supported by different platforms, it will help you:
https://caniuse.com/?search=required

Also, there is a workaround you can apply in your Custom Code section.
After adding the code, i checked from iPhone, everything is working alright.

Ariba Staff
5 years ago

Please do let me know if there is any issue.

OASE Software GmbH Asked this
5 years ago

Hi,

sorry but this is not a valid solution.
This is a multilangual site. We are located in Austria and hence speaking German.
When I call the site https://kindercamping.net4you.net/kontakt-service/anfrageformular and without any input click on "Anfrage senden" I get a Pop-Up Window in ENGLISH with the text: "Please complete all fields"

And on the iPhone the red error message by the field "Familienname" is shown. But what about the fields "Anreise" and "Abreise" at the very beginning of the form. They are also mandatory fields, but no error message is shown by them.

Please take a closer look to this error functionality.
With kind regards
René Glanzer

OASE Software GmbH Asked this
5 years ago

Hi,

any updates on this issue?

With kind regards
René Glanzer

OASE Software GmbH Asked this
5 years ago

Hi,

can you please respond to this question?
Any updates on this issue?

With kind regards
René Glanzer

Ariba Staff
5 years ago

Hello

Sorry for the delay. Our Developer team is looking into the issue. I will request my team again to give this high priority so that we can get back to you very soon.

Once again, thank you very much for bearing with us and staying so patient.

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