Hello Laura,

Have you fulfilled all the technical requirements and PHP settings, please? Here is a link to is for your ease:

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/basic-information-requirements

You will have a section named 'SP Page Builder from Lite to Pro' there too, hope this will help you anyway!

Sometimes only reinstalling helps in such cases.

If all the requirements are okay, please give me a full backup of your site to check the issue! https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

Thank you!

Hi,

I am still very confused about what you need me to do. How do I check to make sure that I have the correct downloads? I created a backup of my account, but a pop-up came up strongly advising me not to download it so I am a bit weary of doing this.

Is there any way that I can connect with someone from support to go over my system?

Thanks, Laura

Hello there,

Please download the file from here once again and install it over the older one. Then, input the email ID and License key, followed by clearing the browser and Joomla cache.

Thanks!