WHEN I UPDATE SP PAGE BUILDER APPEARS AL ERASE - Forum | JoomShaper
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WHEN I UPDATE SP PAGE BUILDER APPEARS AL ERASE

Asked by maxdax 1 year ago Last activity 11 months ago

Hello Everyone, actually in my websites whit SP Page Builder when i update de website and clic in save whit in mode frontend editor the website appears in blank and erase all de website please help me!! this issue appears in all my websites error-image

9 replies

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Ziaul Kabir Staff
1 year ago

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

maxdax Asked this
1 year ago

Ready i put in hidden the credentials thanks and waiting answer

Ziaul Kabir Staff
1 year ago

Hello,

I am currently reviewing the issues you reported. Please make sure to run a backup of your website, as the current index page appears to be missing.

I apologize for any inconvenience this may have caused.

Thank you for your understanding.

Best regards,

maxdax Asked this
1 year ago

Ok i run the backup now, and please help me, because this issue is happening whit all my websites SP PAGE builder.

Ziaul Kabir Staff
1 year ago

I ran your site locally and was able to edit and save without any issues. I believe the problem is on your hosting server.

Please share your cPanel access with me through hidden content section.

Thanks!

maxdax Asked this
1 year ago

Ok i send you the access in hidden content

Ziaul Kabir Staff
1 year ago

From my end, I see your cPanel url shows 400 error.

Thanks

maxdax Asked this
1 year ago

Try whit this change plz

Ziaul Kabir Staff
11 months ago

Still credentials appearing incorrect.

As a workaround, please take a full backup of your site and run it locally using MAMP, XAMPP, or another local server environment — or try on a different hosting panel.

If you’d like, I can provide step-by-step instructions for running the site locally or creating the backup.

Thanks,

maxdax Asked this
11 months ago

That's strange, those are the correct credentials, ok can you help me step-by-step instructions to run the site locally please.

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