WHEN I UPDATE SP PAGE BUILDER APPEARS AL ERASE - Question | JoomShaper

WHEN I UPDATE SP PAGE BUILDER APPEARS AL ERASE

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maxdax

SP Page Builder 3 days ago

Hello Everyone, actually in my websites whit SP Page Builder when i update de website and clic in save whit in mode frontend editor the website appears in blank and erase all de website please help me!! this issue appears in all my websites error-image

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8 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 days ago #208901

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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maxdax
Accepted Answer
2 days ago #209025

Ready i put in hidden the credentials thanks and waiting answer

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 2 days ago #209084

Hello,

I am currently reviewing the issues you reported. Please make sure to run a backup of your website, as the current index page appears to be missing.

I apologize for any inconvenience this may have caused.

Thank you for your understanding.

Best regards,

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maxdax
Accepted Answer
2 days ago #209150

Ok i run the backup now, and please help me, because this issue is happening whit all my websites SP PAGE builder.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 day ago #209210

I ran your site locally and was able to edit and save without any issues. I believe the problem is on your hosting server.

Please share your cPanel access with me through hidden content section.

Thanks!

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maxdax
Accepted Answer
1 day ago #209312

Ok i send you the access in hidden content

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 11 hours ago #209361

From my end, I see your cPanel url shows 400 error.

Thanks

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maxdax
Accepted Answer
3 hours ago #209451

Try whit this change plz

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