Staff replied SP Page Builder

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Asked by Eredi Mariani Sergio S.r.l 11 months ago Last activity 11 months ago

"Following the update to Joomla 6 and Page Builder 6.1.2, when attempting to create and save a new section, the system returns an error with the following diagnostic message. All previously existing sections, however, save correctly without issues
Incorect string value:\xF0\x9F\x8E\x84ME....' for column in db joomla DB_sppagebuilder_sections "." sec at row 1

3 replies

Rashida Rahman Staff

11 months ago

Hello,

I hope you’re doing well. I’m sorry for the experience you’ve had so far.

To look into this issue more closely, could you please share temporary Super Admin access (inside the hidden content box)? I’ll check this and update you as soon as possible.

Please make sure to keep a full site backup before sharing the credentials, just to be safe.

Best regards,

Eredi Mariani Sergio S.r.l Asked this

11 months ago

I found the error. I inserted a special character in the test of an addon (Heading) contained in the section. Page Builder saves the page and correctly displays the special character on the front end, but if I try to save the section where it is contained, it throws an error.
I removed the special character and the error disappeared. I did not find any indication in the guides stating that special characters cannot be inserted in the text, so either allow their insertion or fix the bug.

Rashida Rahman Staff

11 months ago

Hi,

Thanks for sharing your findings. Which special character are you using there, please? Is this an emoji?

Best regards,

Rashida Rahman Staff

11 months ago

Hello,

Hope you are doing well. I haven’t heard back from you regarding this issue.

Best regards,