Error Updating Indigo Template From V4 To V5
Ivonne
Hello Support Team,
I am contacting you regarding an issue encountered while attempting to update the Indigo template from version 4 to version 5, and to request your guidance on the correct and recommended upgrade process.
Context
Before working on the current production-ready version of the site, I installed the Indigo template in a separate folder on the same server to safely test the update from v4 to v5.
During this test update, the process failed with an error. Unfortunately, I was not able to clearly identify the root cause of the failure, so I stopped the process to avoid damaging the installation.
Current environment (from system information)
Template: Indigo
Joomla Version: Joomla! 4.4.14 Stable
PHP Version: 8.3.28
Database Type: MariaDB (MySQL compatible)
Database Version: 10.5.29-MariaDB
Database Collation: utf8mb4_unicode_ci
Server OS: Debian Linux (Kernel 5.10.x, amd64)
Web Server: Apache 2.4.65
PHP Interface: FPM / FastCGI
This is a clean and stable environment, currently running without issues on the working installation.
Current situation
The site is now running with a clean installation of the Indigo template.
I am preparing to create a full backup (files + database) of this working version.
Before attempting the update again, I would like to fully understand the correct upgrade path and requirements.
What we need help with
Understanding the update error
Are there known issues when upgrading Indigo from v4 to v5?
Is PHP 8.3.28 fully supported for this upgrade?
Are there known incompatibilities with MariaDB 10.5.x or Joomla 4.4.x?
Recommended upgrade procedure After completing a full backup, please advise:
Is a direct update from v4 to v5 supported for Indigo?
Or is a clean installation of v5 followed by manual migration recommended?
Should the update be performed via the Joomla installer, template installer, or another method?
Pre-upgrade checklist
Minimum / recommended Joomla version
Minimum / recommended PHP version
Required versions of SP Page Builder / SP MegaMenu
Any extensions or overrides that should be disabled or removed before upgrading
The goal is to upgrade the Indigo template to version 5 safely and without breaking the existing site, while keeping the installation clean and future-proof for updates.
Your guidance will help us proceed correctly and avoid further errors.
Thank you very much for your support.
Kind regards, Ivonne
Atick Eashrak Shuvo
Accepted AnswerHello Ivonne,
Thank you for reaching out and for providing a detailed overview of your environment and the steps you have taken so far. We appreciate the careful approach you are following to ensure the stability of your site.
At this time, there are no known issues or general limitations reported when upgrading the Indigo template from version 4 to version 5 in a stable environment. Based on our current knowledge, the setup you described does not indicate any inherent incompatibility.
To help us investigate further, we kindly ask you to share more details about the error encountered during the upgrade process, such as:
- The exact error message displayed
- Screenshots of the error (if available)
- The step at which the upgrade fails
This information will allow us to better identify the root cause and provide precise guidance.
Additionally, since template upgrades are closely related to the Joomla core version, we strongly recommend reviewing and following our official guide for migrating from Joomla 4 to Joomla 5, which outlines best practices and important prerequisites:
https://www.joomshaper.com/blog/how-to-update-your-site-to-joomla-5
Please ensure all required steps mentioned in the guide are completed before proceeding with the upgrade.
Once we have the error details, we will be happy to assist you further.
Kind regards