Solved SP Page Builder

page downloaded instead of open

Asked by Laurent 9 months ago Last activity 8 months ago

Hi,

When I click on this page https://prnt.sc/jGNYYwat5UTh (done with sp page builder), the page is downloaded and not opened.
LIve url in Hidden Content area

any idea why?

Thanks
L.

Accepted answer

Marked as the solution

Laurent Asked this

8 months ago

Hi,

I spoke with my hosting provider and the problme is not coming from the server or php.
PHP settings, headers etc are defined for the whole website and not pages by pages.
So If the problem was coming from the server or php, the issue would be present for all the pages and not just on a single page.

I noticed that the problem did not occur when the JSpeed plugin was disabled.

So I sent en email to JSpeed developer to check this out.

I come back to you.

Thanks

12 more replies

Atick Eashrak Shuvo Staff

9 months ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Laurent Asked this

9 months ago

ok done, see Hidden Content area

ps : I did some test and the problem is located only on page called Séminaires

Atick Eashrak Shuvo Staff

9 months ago

We apologize for the inconvenience. This seems to be a very unusual issue that we haven’t encountered before. To investigate further and identify the root cause, would it be possible for me to take a full backup of your site so I can check the issue on my local environment?

Thank you for your understanding and cooperation.

Best regards

Laurent Asked this

9 months ago

I have added a link to download a backup in Hidden Content area

Laurent Asked this

9 months ago

any news about this issue?

Atick Eashrak Shuvo Staff

9 months ago

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

Laurent Asked this

9 months ago

works fine now.
what have you done exactly?

Paul Frankowski Senior Staff

9 months ago

I checked on my browser (Firefox) and now that menu item works like others - Ok.

Indeed it was "weird" case.

Atick Eashrak Shuvo Staff

9 months ago

Thank you for the update, and I am glad to hear it is working correctly now.

Regarding what was done: the issue was caused by a problematic WebP image on one of your pages. That particular file was triggering an unexpected behavior and preventing the page from rendering. I replaced the image with a fresh version, and that resolved the issue. This was quite unusual, as I have not encountered this specific type of image-related conflict before.

If you notice anything else or have further questions, feel free to let me know.

Laurent Asked this

9 months ago

understood, many thanks

Laurent Asked this

9 months ago

hi,

I have the same problem again on another website, this is very weird. Every time I open the page on the front-end, the page is download as html file instead of being opened.

I did a page export (json + images files), see Hidden Content area.

Any idea why?

Thanks

Laurent Asked this

9 months ago

I did another test.

when you import this page inside a blank sp page builder page, and the open preview, works fine.

But when you add a joomla item menu to this page, then bug appears.

any idea why?

Atick Eashrak Shuvo Staff

9 months ago

Hello Laurent,

Sorry for the inconvenience you're experiencing with the page download issue.

To help resolve this, would you be willing to grant temporary administrative access to your site? This will allow me to investigate the problem directly.

Before you provide the credentials, please ensure you've created a full backup of your site for data security.

Looking forward to your response.

Best regards

Laurent Asked this

9 months ago

see hidden content area for credentials + more details

Atick Eashrak Shuvo Staff

9 months ago

Could you please share a backup of your website?

Laurent Asked this

9 months ago

ok done, see Hidden Content area

Atick Eashrak Shuvo Staff

9 months ago

Hello,

We investigated the issue where this page is downloading instead of opening in Chrome/Firefox. The link works correctly on our local environment (localhost), but on the live server the response for this specific URL is being sent with an incorrect HTTP header (Content-Type). This causes some browsers (Chrome/Firefox) to treat it like a file download. Safari is more tolerant, which is why it may appear to work there.

Because this header is being set at the hosting/server configuration level (PHP handler / server headers), it cannot be fully resolved from within the website code alone.

Action required (hosting provider)

Could you please contact your hosting provider and ask them to fix the response headers / PHP handler configuration for your domain so that HTML pages are served with the correct header:

Expected: Content-Type: text/html; charset=utf-8
Currently returned (wrong): Content-Type: application/x-httpd-ea-php72

Affected page

https://www.clair-de-plume.be/spectacles/le-facteur-de-saint-nicolas.html

Once the hosting provider corrects this, the page should open normally in all browsers.

Kind regards

Laurent Asked this

9 months ago

ok I check this out with my hosting provider and I come back to you
thanks