Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

ok done, see Hidden Content area

ps : I did some test and the problem is located only on page called Séminaires

We apologize for the inconvenience. This seems to be a very unusual issue that we haven’t encountered before. To investigate further and identify the root cause, would it be possible for me to take a full backup of your site so I can check the issue on my local environment?

Thank you for your understanding and cooperation.

Best regards

any news about this issue?

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

I checked on my browser (Firefox) and now that menu item works like others - Ok.

Indeed it was "weird" case.

Thank you for the update, and I am glad to hear it is working correctly now.

Regarding what was done: the issue was caused by a problematic WebP image on one of your pages. That particular file was triggering an unexpected behavior and preventing the page from rendering. I replaced the image with a fresh version, and that resolved the issue. This was quite unusual, as I have not encountered this specific type of image-related conflict before.

If you notice anything else or have further questions, feel free to let me know.

hi,

I have the same problem again on another website, this is very weird. Every time I open the page on the front-end, the page is download as html file instead of being opened.

I did a page export (json + images files), see Hidden Content area.

Any idea why?

Thanks

I did another test.

when you import this page inside a blank sp page builder page, and the open preview, works fine.

But when you add a joomla item menu to this page, then bug appears.

any idea why?

Hello Laurent,

Sorry for the inconvenience you're experiencing with the page download issue.

To help resolve this, would you be willing to grant temporary administrative access to your site? This will allow me to investigate the problem directly.

Before you provide the credentials, please ensure you've created a full backup of your site for data security.

Looking forward to your response.

Best regards

Could you please share a backup of your website?

Hello,

We investigated the issue where this page is downloading instead of opening in Chrome/Firefox. The link works correctly on our local environment (localhost), but on the live server the response for this specific URL is being sent with an incorrect HTTP header (Content-Type). This causes some browsers (Chrome/Firefox) to treat it like a file download. Safari is more tolerant, which is why it may appear to work there.

Because this header is being set at the hosting/server configuration level (PHP handler / server headers), it cannot be fully resolved from within the website code alone.

Action required (hosting provider)

Could you please contact your hosting provider and ask them to fix the response headers / PHP handler configuration for your domain so that HTML pages are served with the correct header:

• Expected: Content-Type: text/html; charset=utf-8
• Currently returned (wrong): Content-Type: application/x-httpd-ea-php72

Affected page

www.clair-de-plume.be/spectacles/le-facteur-de-saint-nicolas.html

Once the hosting provider corrects this, the page should open normally in all browsers.

Kind regards