Hi,
inside the site umbriafiere.it I have created the popup "Prova Popup" (Components -> Sp Page Builder -> Pages -> Prova Popup). Inside the editor when I click on Popup Layouts and choose one I receive the error "Something went wrong".
Can you please verify?
Thanks in advance for the support.
Best regards.
Solved
SP Page Builder
Cannot download popup layouts
Accepted answer
Marked as the solution
Atick Eashrak Shuvo Staff
Hello Graficherò,
Thanks for the update. We're glad to hear the issue was identified and resolved successfully.
If you need any further assistance or have additional questions, please don't hesitate to contact us.
Please marked the issue as solved
Best regards
4 more replies
Atick Eashrak Shuvo Staff
Hello Graficherò,
Sorry for the inconvenience. I've checked your site, and it looks like there might be an issue with your license information. In the SP Page Builder settings, please ensure your license information is entered correctly. It appears a username may have been added in place of the email address, as shown here: https://prnt.sc/yzPECbY6I-6V. Please correct this and try again.
Hope this helps! If the issue still persists, please let me know and I will investigate further.
Best regards
Graficherò Asked this
Hi, I have correct the credentials but if still doesn't work.
Can you please check it out?
Thank you very much, best regards.
Atick Eashrak Shuvo Staff
Please make sure the license key you are using from an active plan.
Graficherò Asked this
Hi,
yes you are right: there was a previous and expired subrscription code.
Thank you very much.
Best regards.
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