SP Page Builder - Error 500 When Exporting - Question | JoomShaper

SP Page Builder - Error 500 When Exporting

SO

Stuart Oh

SP Page Builder 15 hours ago

Hi I have a localhost development site, using Joomla 6.0.2 with SP Page Builder v6.2.2.

Is there an easy fix for the error message 'Request failed with status code 500', that only happens when I try to export pages. I have seen questions about that error message when trying to access SP Page Builder pages, but for me it only happens when I try to export.

Thanks

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7 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 9 hours ago #216337

Hello Stuart,

Thank you for reaching out to us.

Could you please let us know which page you are facing export issues with? We have already exported the About Us page successfully without any issues.

Looking forward to your response.

Thanks,

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SO
Stuart Oh
Accepted Answer
4 hours ago #216374

Hi Sorry, I should have been more specific.

I have now deleted some pages and the ones left are the ones that can't be exported. Additionally, some modules that had SP Page Builder content in the modules but I think that if I can establish what the issue with the pages is, I can fix the modules.

When I had debug turned on, I got this report: Attribute [id] does not exist on this model: JoomShaper\SPPageBuilder\DynamicContent\Models\Collection

Thanks

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 4 hours ago #216376

Please, mentioned the affected page name.

Thanks

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SO
Stuart Oh
Accepted Answer
4 hours ago #216381

Hi

These ones don't export:

Auckland 24012026

Auckland Airport & City

Auckland Details

Destination Details

Destinations

Destinations Detail Test

Home 01

Home Test

Test 3

Test Auckland

xxAuckland

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 hours ago #216385

You are facing two separate issues:

  1. Save shows 403 error

This indicates that the server is blocking the save request. This is a server-level restriction (firewall, security module, or permission issue), not an SP Page Builder issue.

  1. 500 error during export

This error is coming from SP Page Builder content inside modules. Please remove the affected modules and try exporting again.

If you prefer, you can also fix the modules instead of removing them. Once done, please let me know if the issue persists or if there are any other problems.

For the Collection error

Please try the following steps:

  1. Open the affected page in SP Page Builder editor
  2. Identify any addons using Dynamic Content / Collections
  3. Remove and re-add those addons (or disable Dynamic Content)
  4. Save the page and try exporting again

Thanks

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SO
Stuart Oh
Accepted Answer
3 hours ago #216388

Thank you for breaking down the Error 500 issue so thoroughly. I shall work through the modules on my localserver version, where I don't have the 403 issue.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 hours ago #216398

If you don't have the 403 issues, Then great.

Thanks

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