Hi

Thanks for contacting us. Could you please give me a screenshot of your issue? So that I can check.

-Regards.

Hi,

Please find attached an image with screenshots taken directly from your template demo, highlighting several of the design issues mentioned earlier.

As you can see, these issues are not limited to my local installation but are also present on the demo itself. There are others as well (different row widths, different line heights, etc.), and I have probably not noticed all of the differences yet...

Could you please confirm whether this behavior is expected after updating SP Page Builder, and if a fix or compatibility update for the template is planned?

Thank you in advance for your clarification.

Best regards,

https://freeimage.host/i/fiPeYk7

Hi,

Sure, I could take care of all these issues myself using custom CSS, but that is not why I pay for a subscription, and some problems—such as those related to the tab addon—are beyond my expertise anyway.

Do you have any idea when your team will be able to look into these issues? This concerns one of my client’s websites, so it requires a prompt resolution.

Thank you.

Hi,

Thank you for your offer to help with the CSS adjustments. However, based on past experience and considering the number of issues involved, it will probably be faster for me to handle most of the fixes myself for now. I will of course reach out regarding any major issues that I am unable to resolve on my own.

That said, I would strongly encourage your team to investigate these problems, as they are also affecting the template demo on your website.

I look forward to hearing from you once you receive feedback from the team responsible for this template.

Thank you in advance for your follow-up.

Ok got it.

Thank you.

Hi,

I noticed that the CSS issues affecting this template are still present on your demo website, which suggests they may not have been reviewed yet.

I was wondering if you have received any feedback from the team responsible for this template.

Since these problems are also visible on the public demo, I assume it should be relatively straightforward for the team to reproduce and investigate them.

Please let me know if there have been any updates.

Thank you in advance for your follow-up.

Hi

Sorry for the inconvenience. I will inform our team as a higher priority so that the team can focus on it.

Hello,

I am following up regarding the issues I reported several months ago with the Fortune template.

Could you please let me know if the team responsible for the template has made any progress, or if a fix is planned? As mentioned previously, these issues are also still present in the template demo on your website.

Thank you in advance for your update.

Hi,

Please use this CSS in your custom.css file

#sppb-addon-1601281444690 .sppb-carousel-extended-item{
margin: 5px !important;
}

.sppb-addon-single-image-container img{
  border-radius: 50% !important;
}

For now please use this CSS, I will inform our team about it again.

Hi,

Thank you for your reply.

I understand that, after some time, it can be difficult to keep track of the original issue. However, I was not asking for a CSS fix for a specific problem (in fact, I'm not sure what your CSS rule is referring to), but rather for the overall issues affecting this template.

As described previously, these include, among others: image shapes that were previously circular now appearing square, the tab addon where the subtitles of inactive items remain visible, changes in blog article image formats, different row widths, different line heights, etc. All of these issues can also be observed on your template demo website.

Since I have little hope that these template issues will be resolved globally anytime soon, and as you seem more inclined to provide temporary workarounds, perhaps you could at least help me with the tab addon issue (last point in the above screenshot https://freeimage.host/i/fiPeYk7 ). The title alignment has changed, and more importantly, the tabs no longer collapse properly, so the subtitles of inactive items remain visible.

Thank you in advance for your follow-up.

Hi

I have already informed our DEV team about it, they will solve it soon.

Hi,

Okay... Let's wait and see what “soon” means this time... :-|