Hello Peter KORTGE

Your site is currently running with SP Page Builder 3. I have taken a site backup and updated SP Page Builder 4 on my localhost. Here, every page works fine while I test.

Best regards

Apologies ... copied details from previous Support Ticket without checking. :-(.

Problem is with v4 install at https://yanchep-plumbing.com.au/fixter and not the previous v3 install at https://www,yanchep-plumbing.com.au/cms/ .

Username and password is the same.

Sorry, the credentials are still wrong

Hi:

Just tested now and logged in OK using credentials below.

FYI: Server security (Imunify360) blocked your IP Address (and my IP Address) due to "unusual" activity.

I can see the Contact page in editing mode.

https://prnt.sc/z2udqs1B_GSs

I've posted login info. Thank you for your help.

Hi Ofi:

There are two (2) issues ...

1/. The public frontend will only load a few pages before nothing further loads. The only way to get any pages to load again is to clear the browser cache for the website. This allows 2 or 3 pages to load and then nothing further loads - page just shows the spinning SP preloader circle. See screenshot attached.

2/. The Joomla! Admin backend shows no errors. When I go to the SP Page Builder Pro component and then go to [Pages] and click on a page link, only the menu loads at left but the page is blank except for the spinning SP preloader circle.

Also, when I use the browsers [Inspect Element] it shows two "vendor.js:" errors. See screenshot attached.

Hello Tad Osborn

Please remove the credentials from this post. It is visible to the post owner and support agents. Post a new question with your issue. We will help you.

Best regards

Peter KORTGE

Please download the latest version from the site again and install. Then check the issues.

Hi Ofi:

Downloaded and installed v4.0.1 this morning and problems are still there :-(

Please wait for the next update. It is coming this week.

Hi Ofi:

Thanks ... Looking forward to it being released.

In the meantime is there a pre-release beta I can download & test to see if the problem has been fixed and to allow me to work on this site while waiting for this next release?

Sorry, no pre-release version is available currently. It will release next week.

Hi Ofi:

Has the release date slipped? It's over a week now and I need to get working on the client website :-(

It will be released today.

Hi Ofi:

Downloaded & installed v4.0.2 for site at Yanchep Plumbing and it appeared to fix issue of pages not loading, but after a minute I get the "spinning circle" appearing in the front end and page contents don't load :-(

And when logged in as Administrator, the [Edit] buttons don't appear on public frontend.

While the Joomla! Admin backend shows no errors, when I go to the SP Page Builder Pro component and then go to [Pages] and click on a page link, only the menu loads at left but the page is still blank as before except for the spinning SP preloader circle.

Can you please invesitgate & advise ASAP?

Thanks for the follow-up. I have cleared Global Check-in. Now it is working.

https://prnt.sc/NMGBmcZ9fMc_

Hi Ofi:

No, it is still not working for me across multiple devices.

Website frontend shows spinning circle, backend only loads menu and no data as detailed before.

When I clear browser cache of all data, website loads OK for a few menus then doesn't load anymore. Also still can't edit any pages !

I need to get it working ASAP!

Happy to share my screen with you so you can see the problems?

Hi:

I've today updated to v4.0.3 and pages in the frontend show for a few loads, then just spinning SP preloader circle.

And also when I go to [Pages] in the backend and click on Edit I still get the Page Builder menu but no content showing, just spinning SP preloader circle !!!.

I need my problem identified and fixed please in the next release - It's been three (3) updates now and problem is still there ! !

Hi:

Just updated Joomla! from v4.1.5 -> v4.2.0 and SP Page Builder Pro is still not working - can't load webpages at frontend and can't edit pages.

I can edit your pages and see the previews. I have checked all pages. Please check again.

Hi again:

Now back in the Office.

Yes, website loads Home page, then I click on a menu and it loads, then I click on another menu and it loads, then I click on another menu and page doesn't load and I'm left with a blank screen and a spinning SP Page Builder Preloader circle.!!!

And I can't see an [Edit] link in the frontend and when I click to Edit a page from the SP Page Builder backend I always get a spinning SP Page Builder Preloader circle.!!!

Can we do a Screen Share so I can show you the problem?

Apology for the delay in solving the issue. Actually, I am having trouble getting your issue. Please take a screencast and share via any drive like google drive, one drive etc. So, I can get a better understanding and fix it soon.

Hi Ofii:

Here is the video link showing the problem in both frontend and backend:- SP Page Builder Pro Problem.

The frontend after a few menus stops working and just shows the spinning circle and the backend goes straight to a spinning circle as soon as I click on a page to edit.

Note: The [Edit] link also doesn't show in the frontend when I'm logged in so I can't edit any pages :-(.

Hi Ofi:

Still no response and I posted video showing problem 6 days ago !

I need to get this issue fixed and finish building client website.

Hi yet again:

Despite your assurances on Friday, 26th August "Please take our sincere apology for the unwanted delay. I have already forwarded your issue to the team. The team will assist you as soon as possible." I haven't heard from you or seen any action taken on my problem?

This is getting "tedious" :-(

Apology for the delayed response. I can edit your home page. I have not found the issue.

https://prnt.sc/qmzcmpCKzctF

About page have edit page options.

https://prnt.sc/uxGZqQB5tcb9

If you find this issue again, then please go to System -> Global Check-in and check in all the options there.

https://prnt.sc/X3DuPVUsWE5t

Hi yet again Ofi:

For the last time … It doesn't matter if you can access and get it working via your computers, it is not working on any of my computers here !!!

See latest screen recording Yanchep Page Builder Problem

As advised previously, I'm happy to share my screen with you using whatever screen sharing system you prefer so you can see the problem happening on my computer !

I see. The issue is on Safari browser. Please check your issue with Google Chrome browser.

Hi Again:

No, it's not a Safari issue - it happens across ALL browsers.

Don't use Google Chrome, but here is the issue on Firefox Developer Edition.

See this movie Yanchep Piumbing Issue.

Hi again Ofi:

What's the status regarding solving my problem?

Five (5) days have passed !

Apology for the delay. I have checked with Firefox. After clearing Global Check-in, it also works fine. The only issue I face is with Safari browser. I have asked the developer to check it. It looks like a bug. Please wait for the next update or so on.