Issue With Pricing Table Feature
Alex
hello support, I'm having an issue with SP Pagebuilder. I have version 6.2.3 installed, with Joomla 5.4.2 and PHP version 8.3.30. When I try to edit the Pricing Table feature, The issue ist only in the backend, when i want to edit the pricing table. I get an error message that looks like this.
here you can find the errot message.
Atick Eashrak Shuvo
Accepted AnswerHello Alex,
Thank you for reporting this issue with the Pricing Table feature. Sorry for the inconvenience you're experiencing.
To help resolve this quickly, could you please grant me temporary administrative access to your site? This will allow me to investigate the problem directly.
Before you do, I highly recommend creating a full backup of your site to ensure your data is safe.
Looking forward to your response.
Best regards
Alex
Accepted Answerhello Atick,
i put the login data in the hidden content. Backup is made. if you need webspace access, let me know. the issue with the Pricintabel is in the Page with id 46 for example
Regards Alex
Atick Eashrak Shuvo
Accepted AnswerHi,
Thank you for your message and for providing the details.
We apologize for the inconvenience this issue has caused.
We have checked your website and noticed that you are using a template that is not developed by JoomShaper. The template is overriding some of the core SP Page Builder addons. Among these overridden addons is the Pricing Table addon, which explains why you are encountering the error in the backend when trying to edit it.
Since the template is not developed or maintained by us, this falls outside the scope of our support. We recommend contacting the template author or the template provider so they can review and fix the override causing the conflict with SP Page Builder.
Thank you for your understanding. If you need any further assistance related to SP Page Builder itself, please feel free to let us know.