Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Note: Don't forget to keep a backup of your site. If possible, create a staging site to check the issue.
Best regards,
Toufiqur Rahman (Team Lead, Support)