In my form made with form builder I can not see anything anymore under the tab 'General'.
Here i used to see all the fields i made etc. This tab doesnt open anymore.
Addon settings and under that are 3 tabs; General, Style and Advanced.
The General one doesnt open at all anymore and in this way i am not able to change anything in my form.
I have Joomla 5.4.0
sp pagebuilder pro version 6.2.3
Solved
SP Page Builder
Form builder
Accepted answer
Marked as the solution
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Note: Don't forget to keep a backup of your site. If possible, create a staging site to check the issue.
Best regards,
Toufiqur Rahman (Team Lead, Support)
2 more replies
Nicoline Harteveld Asked this
I have replied on the email with the details you need to enter.
Toufiq Senior Staff
Can we continue this tomorrow?
Nicoline Harteveld Asked this
yes no problem
Toufiq Senior Staff
Thank you and let me know the update.
Nicoline Harteveld Asked this
the info for logging in is here below in the hidden content
Toufiq Senior Staff
Please check now and let me know. Thanks
Nicoline Harteveld Asked this
Yes it works very well! Thanks!
Toufiq Senior Staff
You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.
To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.
As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.
We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.
Best regards,
Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)
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