I have been having an issue with one of the websites I am working on. Recently I am getting an error whenever I try to safe the teplate style file for the template, I just get an error: undefined message. Credentials provided.
Staff replied
SP Page Builder
I can't safe Error: Undefined
4 replies
Ziaul Kabir Staff
Hello Digitalmaster,
Thanks for reaching out to us.
Please contact your hosting provider and ask them to disable ModSecurity or any AWF rules that may be blocking this request.
Right now, when you hit “Save,” the request is being blocked by your hosting environment.
Thanks.
digitalmaster Asked this
I did have the hosting check and disable that and I am still having that issue.
Ziaul Kabir Staff
Hello,
Please continue working with your hosting administrator, as they can assist you with this issue. The save requests on your site are likely being blocked by firewall rules or ModSecurity.
This not a fixble issues from our end.
You can also check .htaccess, if there any rules here.
Thanks,
William Casey
I am having the same issue and have these disabled. I noticed that some pages will save but my homepage and one or two others will not.
Ziaul Kabir Staff
Hello,
Please create a separate forum post or investigate on your end, if the same issue occurs. Then, contact your hosting administrator for further assistance.
Thanks,
digitalmaster Asked this
8 months ago
· edited
I checked and it is not. I have dozens of websites in the same hosting environment, it is happening with a few of the templates. One issue I did check was google analytics code in the custom section of the template styles. For whatever reason, it was conflicting on the template, so there may be an issue there you need to address.
Ziaul Kabir Staff
Please, check now.
I have added your script in Before </body>.
Thanks
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