Tax Amount is Not Shown, Error "Inclusief Btw Undefined" - Question | JoomShaper
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Tax Amount is Not Shown, Error "Inclusief Btw Undefined"

FS

Fremantle Software

EasyStore 6 months ago

After the last update of Easystore and the update of the Dutch text file, no amount VAT is shown on the Administrator site. I get the following message "Inclusief btw undefined." Maybe an error in the Dutch text file?

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19 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 6 months ago #189129

You have to turn it on to charge tax on the product.

prnt.sc/72WLI2pAQFj_

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FS
Fremantle Software
Accepted Answer
6 months ago #189202

The regular Price is including tax! I don't want to Charge extra tax on the product Before the last update of EasyStore it was oke!

I tested with charge tax on and nothing happend!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 6 months ago #189224

Please see the screencast in the hidden content and set Charge Tax on the product.

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FS
Fremantle Software
Accepted Answer
6 months ago #188804

Please check and adjust as the website is currently in production! I will let you know when production is finished and you can look into the problem.

The new website is called: www.uwonlinedierenvoeding.nl

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FS
Fremantle Software
Accepted Answer
6 months ago #188826

We are now in production with the website!

No amount VAT is shown on the Administrator site of Easystore on the output to the client!!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 6 months ago #188854

Hello Fremantle Software,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please go to Language Override and override this language string COM_EASYSTORE_PER_ITEM_TAX_AMOUNT

It will change the text prnt.sc/jD3XOC-R7cwQ

Best regards

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FS
Fremantle Software
Accepted Answer
6 months ago #188933

This webshop is now in production because the customer can't wait any longer and because his old webshop doesn't work anymore! We still have problems and now there is another error with the VAT. I have executed the assignment! But now there is no VAT text and VAT amount visible at all! In the Netherlands it is mandatory to have VAT amounts on overviews!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 6 months ago #189020

I am sorry to hear this. If you still need help on EasyStore tax settings, then let me know. I have checked your site URL where tax is applying normally. Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

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FS
Fremantle Software
Accepted Answer
6 months ago #189056
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Alitis
Alitis
Accepted Answer
6 months ago #189140

I Have the same Problems. taxes are in products. Frontend and checkout shows tax. Problem is only in the admin area.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 6 months ago #189149

Hello Alitis,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please post a new question regarding your issue. We will check and help you.

Best regards

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FS
Fremantle Software
Accepted Answer
6 months ago #189385

The problem is still that the text "Include tax" and the amount is not showing ad the admin area!

Invoice:

https://imgur.com/a/SfiGFF1

Order:

https://imgur.com/a/ZxtSDZ9

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 6 months ago #189483

Please check this product:

prnt.sc/DFI14GA9lmb_

I have also placed an order. Check this order #2025475. Tax is added.

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FS
Fremantle Software
Accepted Answer
6 months ago #189549

Add the Backend not tax is showing, must be like this;

Under the amount from the product, that's include TAX no specificatie of the TAX under the amout. Like this

Product 2,00 euro (inclusief BTW 0.56)

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 6 months ago #189774

It is designed to show like this. Backend order design and invoice design are different. These will not look the same.

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FS
Fremantle Software
Accepted Answer
6 months ago #189960

I think you don't understand me. All products are inclusive of VAT. In the admin environment of EasyStore there is no more mention of the amount of VAT that is in the product! after the last update of EasyStore.

Again I hope you solve this soon!

Order:

https://imgur.com/a/kwzg2Rp

Invoice:

https://imgur.com/a/SEammRj

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 6 months ago #190049

Here is the tax shown on the product:

prnt.sc/dDQMIDO-F7zb

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Alitis
Alitis
Accepted Answer
6 months ago #189965

Hello Ofi Khan and Fremantle Software,

one week before I wirte, have the same Problem, opend a new question and after short time, the problem was solved.

Greetings:

Atick Eashrak Shuvo commented in the discussion Tax is not displayed. Message Please marked the issue as solved You may visit the discussion here. https://www.joomshaper.com/forum/question/38809#qa-answer-189431

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 6 months ago #190051

Hello Alitis,

Thank you for reaching out to our technical support forum. I think the issues are different. However, I will check it.

Best regards

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