Tax Amount Undefined - Question | JoomShaper
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Tax Amount Undefined

D

digitalconnect

EasyStore 2 months ago

Hi,

Today I wanted to print some invoices for clients, but I noticed that the tax amount is not visible and the word “undefined” is shown instead. This is the same in the backend.

Has this happened before? What can I do to resolve this?

Thanks in advance,

Matt

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5 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #213488

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #213442

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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D
digitalconnect
Accepted Answer
2 months ago #213484

Hi Atick, absolutly. Backup is made!

Thanks in advance

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D
digitalconnect
Accepted Answer
2 months ago #213504

Resolved. Many thanks

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #213506

You are very welcome.

We are glad to hear that the issue has been resolved. If you have any further questions or require additional assistance in the future, please do not hesitate to contact us.

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