Hello,

I hope you’re doing well. I’m sorry for the experience you’ve had so far.

To look into this issue more closely, could you please share temporary Super Admin access (inside the hidden content box)? I’ll check this and update you as soon as possible.

Please make sure to keep a full site backup before sharing the credentials, just to be safe.

Best regards,

Hello,

I haven’t heard back from you regarding this issue. Could you please confirm if everything is working fine now?

If so, kindly accept the most helpful answer to close the post.

Best regards,

Hi,

Hope you are doing well. If the issue doesn't persist, kindly accept an answer to officially close the post. There is an accept button below each reply.

Best regards,

I'm so sorry, I missed your replies... So I'll have to create a limited temporary administrative account to give you access to what you need. Give me a day to get that together and I'll put it in the hidden content for you.