Hello Thomas,

Apologies for the inconvenience. Please ensure that your mail server is properly set up in Joomla’s Global Configuration and verify that you can successfully receive a test email.

If you are using the PHP Mailer, please follow the instructions provided in this Joomla documentation for version 5.4.2: https://manual.joomla.org/migrations/53-54/known-issues/5.4.2/

This should help resolve the contact form issue.

Best regards

Hello,

so how can you explain, the contact formular is working here https://ortenau-sanierung.de/kontakt/kontakt.html

but acutally not working here (same web site)? https://ortenau-sanierung.de/listings/badsanierung.html

Regards Thomas

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hello,

i´ve postet the credentials in the hidden part.

Regards Thomas

Hello, can you help me here?

Regards Thomas

Please accept my apologies for the delayed response.

To investigate the issue thoroughly, may I take a full backup of your website so I can replicate the environment and analyze the problem on my local machine? This will allow me to diagnose the root cause more accurately and provide a reliable solution.

I look forward to your confirmation.

Kind regards