Helix Ultimate - Menu Disappeared - Question | JoomShaper

Helix Ultimate - Menu Disappeared

CB

Christopher Billings

Helix Framework 5 days ago

Greetings,

My menu has totally changed and i am not sure why.

It used to look similar to this, with Logo and contact infos above the menu and the menu nicely arranged: https://hamburg-prana-heilung.de

Now it looks like this: https://www.christopherlbillings.com

How can i get back to the orginal as per the template Finon.

Cheers Chris

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10 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 days ago #219783

Please marked the issue as solved

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 4 days ago #219647

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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CB
Christopher Billings
Accepted Answer
4 days ago #219658

Thanks for your help, infos below...

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 4 days ago #219662

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

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CB
Christopher Billings
Accepted Answer
4 days ago #219696

Thanks, that is great.

I just noticed though that now my Page Titles on all the separate pages are missing. Maybe you accidently changed the code in the backend?

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CB
Christopher Billings
Accepted Answer
3 days ago #219767

greetings,

can you please take a look in the backend. Whatever you changed has disabled the Heading and Page Title of each page.

Thanks

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 days ago #219769

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

0
CB
Christopher Billings
Accepted Answer
3 days ago #219775

Before it would stretch across the entire banner/menu. Now there is a gap either side:

https://www.christopherlbillings.com/unterstuetzung-erfahren/energetische-einschaetzung

Here is my other website where the Heading/Page Title is working fine:

https://www.flowyoga-buchholz.de/prana-heilung-buchholz/selbstheilungskraefte-aktivieren-buchholz

Thanks for your help

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 days ago #219776

Check now

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CB
Christopher Billings
Accepted Answer
3 days ago #219779

perfect! Thanks

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