SP Page Builder Not Able To Update - Question | JoomShaper

SP Page Builder Not Able To Update

Osho Nisarga Foundation

Osho Nisarga Foundation

SP Page Builder 3 months ago

Hi,

About 10 days ago, I contacted the support team via chat because I was unable to update SP Page Builder from Joomla. I was informed that there is a bug and it would be fixed soon.

However, the issue is still not resolved.

I also tried another method — I downloaded the component and attempted to install it manually, but I received the error: “Error installing component.”

Could someone please assist me with this?

Thank you.

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22 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 months ago #222987

Hi,

quick question: Are you able to install any other "bigger" extension? Please make that test first.

If yes, please download SPPB again and install it.


The most common reason for a failed manual upload is that the component file size exceeds your server's allowed limit.

  • PHP Settings: Ensure your upload_max_filesize and post_max_size in your php.ini are set high enough (e.g., 32M or 64M). More details in SPPB documenation.
  • Joomla Temp Directory: Go to System > Global Configuration > Server and verify that the "Path to Temp Folder" is correct and writable. If Joomla can't move the uploaded file to the /tmp folder, the installation will fail immediately.
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R
Rvdzande
Accepted Answer
3 months ago #223000

Can confirm I have the update issue on 30 sites, if you try to manually download the file (from the update process) it is not available.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 months ago #223001

In that case please download directly from Download section (link below), then install it to update component.

https://www.joomshaper.com/downloads/extension

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R
Rvdzande
Accepted Answer
2 months ago #223646

I did this with last update. Now the same issue is there for the new update. It seams to be inside the updater tool. Clear message I get is that the download failed with a 403 error.

Manually I can download. Also verified the upload limit and post max size to be correct. Also the issue is with multiple hosting parties

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #223668

I was able to update my several websites, without any issue.

Hard to say why you get 403 error.

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SP
Shawngela Pierce
Accepted Answer
2 months ago #223711

I am getting the same 403 error when I try to use the updater. I was able to manually update it though.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #223712

I will ask our team on Monday what it can be.

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Osho Nisarga Foundation
Osho Nisarga Foundation
Accepted Answer
2 months ago #224572

Hi,

Still the issue is not solved.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #224575

Can you download SPPB & install in classic way? Please do it by now.

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R
Rvdzande
Accepted Answer
2 months ago #224587

I've done this multiple times. But I don't want to go through 30 plus websites each few weeks to to it manually....

Please look into this issue as it is clearly not something just on our server(s).

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Osho Nisarga Foundation
Osho Nisarga Foundation
Accepted Answer
2 months ago #224586

No, not able to do it by uploading as well, I am getting this error -

JInstaller: :Install: Error SQL Can't create table _______.____sppagebuilder_versions (errno: 150 "Foreign key constraint is incorrectly formed") Extension installation stopped. × danger Error installing component

Also, anyway it should be easily updated from the Joomla.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #224591

Using PHPMyAdmin from cPanel (Hosting Panel) create a empty table prefix_sppagebuilder_versions then install SPPB again. "prefix" is just example.

In general, It's but sometimes extra step is needed.

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R
Rvdzande
Accepted Answer
2 months ago #224662

I am traveling and don't have any time to do this right now, especially not for 30+ websites. Will look into it later.

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R
Rvdzande
Accepted Answer
1 month ago #225215

It tells me the table allready excists. Should I delete it?

Honestly last few updates are causing a ton of work...

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R
Rvdzande
Accepted Answer
1 month ago #225597

Is is possible to give an update about this?

Because I got annoyed by seeing my sites were not up-to-date I went to every site to update them manually, only to see a new update today which also doesn't automatically update. This is becoming really anoying.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 month ago #225602

If your Joomla has that table already, don't delete it.

You can share access one of the sites (admin), so I can check.

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R
Rvdzande
Accepted Answer
1 month ago #225603

Please see details in hidden field.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 month ago #225610

Hoi,

I installed today's version without any hacks or tricks etc

info__234.jpg

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R
Rvdzande
Accepted Answer
1 month ago #225619

Just checked four different sites accross four different servers, still the same error. One cannot even find the update. For the record: I did rebuild the update Manifest file.

I cannot upload a screenshot now as I am on the road, but the error is exactly as I have for months.

I've shared two more sites in the hidden field so you can have a look. I don't know what you are doing differently, but it definately does not work for me.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 month ago #225626

On obs-dedobbe... I also uploaded SPPB to update it, no error messages etc.

Extensions: Install > Upload

Do the same on other sites.

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R
Rvdzande
Accepted Answer
1 month ago #225655

Sorry this is getting really frustrating. I've been uploading every update manually since three or four updates. That is exactly the problem. Then when a new update comes I do the same each time. It is a lot of work plus the initial issue where it mentions the update site / path cannot be found isn't fixed with this.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 month ago #225656

update path is always the same (...) updates/com-sp-page-builder-pro-next.xml

sorry, but I don't know the reason of your problem.

I also have sites, and I can click update and works.

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