Hi There,

The issue is happening because you're using Menu Heading items for the parent menu. Menu Heading doesn't generate a URL, so the mobile menu can't recognize it as a dropdown trigger.

Instead, create the parent items as System URL menu items and set the URL to #.

Best regards,

That does not work, I think there may be an issue elsewhere, I tested this in a number of different browsers if you can recheck. I put it in correctly:

https://snipboard.io/Pvl9cg.jpg

still not working

Hello,

I hope you’re doing well. I’m sorry for the experience you’ve had so far.

To look into this issue more closely, could you please share temporary Super Admin access (inside the hidden content box)? I’ll check this and update you as soon as possible.

Please make sure to keep a full site backup before sharing the credentials, just to be safe.

Best regards,

ive shared this info already see below

I have tried that already... doesn't work! Please check the screenshot from the hidden content box.

please try again now

need an update please, the login credentials work.