Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hi,

To access the administrator account, please use the following credentials.

Please provide the site url

You are so right! :)

http://pdeipeir.pde.sch.gr/

Could you please update Helix Ultimate to the latest version and check whether the issue is resolved afterward? Please let us know the outcome.

Good evening,

Unfortunately, the problem still persists. The only difference now is that, if I have not yet saved the article, I am able to remove the Featured Image from the Blog Media tab.

However, once the article has been saved, if I try to remove the Featured Image in order to replace it with another one, the system returns the following error:

“Delete failed.”

While carrying out further tests, I also noticed another unusual system behaviour.

In the Images and Links tab, I select an image for the Intro Image and another image for the Full Article Image, and then save the article. Everything works correctly at this stage.

However, when I reopen the article and remove both images, the process is completed without displaying any error. Nevertheless, when I view the article on the website, the deleted images are still displayed.

Even more strangely, if I then select two new images as the Intro Image and Full Article Image and save the article again, everything appears to work correctly. However, when I view the article, the previously deleted images are still displayed instead of the newly selected ones.

It is clear that something is not working correctly.

I would greatly appreciate your assistance in resolving this issue.

Thank you in advance.

Sorry for the inconvenience and for the delayed response over the weekend.

Would it be possible for me to take a full backup of your website? I'd like to investigate the issue on my local environment to identify the cause and provide a proper solution.

Good morning,

The website is brand new and was installed using the default quickstart package newsberg_quickstart_j6_v2.0.3.zip. Since I am still exploring the new website, I deleted it and performed a fresh installation. I noted the versions of its main components:

Joomla 6.0.4 Helix Ultimate Framework 2.2.4 SP Page Builder 6.3.2 Everything works perfectly... but there is one issue.

The system reports the following available updates:

Joomla 6.1.2 Helix Ultimate Framework 2.2.9 SP Page Builder 6.6.2 Moreover, upgrading Joomla from 6.0.4 to 6.1.2 requires upgrading the Helix Ultimate Framework from version 2.2.4 to 2.2.9 due to compatibility requirements.

However, once I install the necessary updates, all the problems begin.

So my questions are:

Should we simply stay with the original versions of the core components and ignore the available updates? I don't think this is the safest long-term approach. Is it likely that the issues introduced by these updates will be resolved in future releases? Or should we start looking for a different template, even though we may encounter similar compatibility issues there as well? Thank you very much for your time. I would greatly appreciate your advice on how you recommend proceeding.

Good evening,

A week ago, I submitted an issue I identified regarding the Newsberg template, which I would like to use for a new website, along with a question concerning problems that appear after upgrading some of its core components.

I would appreciate it if you could kindly provide me with a response.

Thank you in advance.

Apologies for the delayed response. The issue has been resolved in the latest version. Please update to the latest release and let us know if you continue to experience the problem.

Helix Ultimate 2.2.10 – Blog Media image removal still fails on Windows servers

Hello JoomShaper Team,