Can't Make The FormBuilder Send The Mails - Question | JoomShaper

Can't Make The FormBuilder Send The Mails

John Juhl

John Juhl

SP Page Builder 1 week ago

I've tripple checked everything, I've sent test mails from the Joomla settings - bu no mails are sent from my page where I use a FormBuilder addon.

What can be the problem?

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7 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 week ago #229441

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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John Juhl
John Juhl
Accepted Answer
1 week ago #229481

But of course :)

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 week ago #229485

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

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John Juhl
John Juhl
Accepted Answer
1 week ago #229490

Thanks - I can tell that you have sent a message (from [email protected]) and I sent one to myself - and this time the confirmation-massage worked - but no email came through.

Is there some kind of delay to be expected?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 week ago #229492

Thank you for the update.

Under normal circumstances, emails are delivered almost immediately, although in some cases there may be a short delay depending on your mail server or email provider. Since the confirmation message appeared successfully, it indicates that the email was submitted for sending.

If the email still doesn't arrive after a few minutes, please check your Spam/Junk folder. If it is still missing, kindly let us know which SMTP service or email provider you are using, and we will be happy to investigate further.

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John Juhl
John Juhl
Accepted Answer
1 week ago #229508

I've sent two messages, a couple of hours ago now (or so it seems :) but still no emails has arrived.

I'm using Siteground, and I've checked the mailbox backend there too, and nothing is to be found. I also just sent an email the the address in question, and it works perfectly alright

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John Juhl
John Juhl
Accepted Answer
1 week ago #229544

Still havent seenany of the two mail I sent earlier - so I took my phone and filled in the form yet another time - and that email popped up instantly - I don't get this :)

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