Hello there!
We kindly request your assistance in helping us understand your concern. As we only communicate in English, we would greatly appreciate it if you could translate your issue for us.
This will enable us to assist you more effectively.
To look into this issue more closely, could you please share temporary Super Admin access (inside the hidden content box)? I’ll check this and update you as soon as possible.
Please make sure to keep a full site backup before sharing the credentials, just to be safe.
Thank you for your understanding!
Best regards,