Hello,

We apologize for the inconvenience.

Could you please clear your Joomla cache as well as your browser cache, then check again to see if the issue has been resolved?

If the issue persists after clearing the caches, please let us know, and we will investigate it further.

Best regards

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Please use the Hidden Content area to share any sensitive information, such as login credentials. This field is visible only to the post author and the support agent and cannot be accessed by other users.

just added login to hidden content

Where you are getting the issue?

From my end, everything is working as expected. Please check the screen recording attached in the hidden content area for reference.

Use files.fm to share

here

Have you clear your browser cache?