I cannot install the PageBuilder.

Hi Tom,

Thank you for reaching out, and we're sorry to hear that you're experiencing this issue.

Could you please clarify where you encounter the “Forbidden – You don't have permission to access this resource” error? For example, does it occur when downloading SP Page Builder 6.10.0 from our website, or when installing it through your Joomla administrator panel?

This information will help us investigate the issue and guide you toward the appropriate solution.

We look forward to your response.

Best regards

Hi Tom,

Thank you for the clarification.

Could you please let us know which method you are using to update SP Page Builder? Are you updating it through the Joomla Update component, or are you downloading the extension package and updating it via System → Install → Extensions in the Joomla administrator panel?

This will help us narrow down the cause of the issue.

We look forward to your response.

Best regards

Hi Tom.

Can you install any other extension on the same website? If not, it means that somebody(?) disabled that feature in the Joomla Access area. Or it was disabled in the firewall settings.

Later, You can also make 2nd test. On a subdomain on the same server. Install a clean Joomla and then try to install SPPB.

Try 2nd method

1. Unzip SPPB package in /tmp folder (use FTP or File Manager from cPanel)
2. Disable the Joomla Cache system in Global Configuration for a while
3. Then, in Joomla Installer, choose Install from folder, then click Install

step1:

If the above will help, please contact Hosting support - and check the server logs, why it refuses to install from a typical zip file. It may looks that filename is "banned".

BTW

Do you have any Firewall component installed?