The external editor is missing - Forum | JoomShaper
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The external editor is missing

Asked by Dmitry Goncharov 5 years ago Last activity 5 years ago

Accepted answer

Marked as the solution
Rashida Rahman Staff

Hi,

I have checked and found the divider addon in that section causes the issue.

https://prnt.sc/18211u3

I have checked the setting of the addon and found out that there are some empty fields such as separator type, divider width and frame style, etc.

I have set some values and the issue seems solved. You can change them as per your need.

https://prnt.sc/1821eh9

Best Regards

16 more replies

Rashida Rahman Staff

Hi,

Would you please explain the problem environment a bit more?

When and how you met with this error?

Best Regards

Dmitry Goncharov Asked this

When I went to the editor

Rashida Rahman Staff

Which template you are using?

And is it happening from the start or there were some other changes made before you met with this problem?

Dmitry Goncharov Asked this

Helix ultimateultimate 1.1.4
no

Rashida Rahman Staff

Is this a fresh quickstart installation?

I am also using this version, and the frontend editor is working just fine here at my end.

So, would you please give me your admin access to check the isuue?

Dmitry Goncharov Asked this

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Dmitry Goncharov Asked this

Do you have any information?

Rashida Rahman Staff

Hi,

I have checked and created a test page there and the frontend editor is working fine there.

You have white background set in your main body and the header is transparent.

I have left the test page for you to check.

Would you please check and let me know?

Best Regards

Dmitry Goncharov Asked this

I can see your page. The editor works there. And it's not on my page. Why?

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