Hello there,

Would you mind sharing the site URL with us and the videocast of the exact problem so that we can understand the situation better?

Thanks!

Thank you for your answer,

How can i share the videocast or an image?

Did you already had some time to take a look on it?

Hello there,

Please share the administrator access with us in the Hidden Content area so that we can have a look at our end and get back to you soon.

However, for sharing videocasts with us, you can upload it on any of the online drive and can share the link with us.

Thanks!

Hi,

sorry that it took so long. I provide the access to the Page. Its different one because we could figure out what problem it was on the other Page. But the main Problem on other Installations still exists. At the previous problem we come back later.

On this example page my collegs have a Problem with the divider Element marked in image 1 in the link below. If they drop it into the the page at frontendediting mode the right page gets instant white or at least at saving the Changes. Its not longer editable via Frontend. Unfortenatly, as i testet, the page works fine. But at a privious time as i testet i had same issue and at this time i got several errors in console log. Anyway also in this working state one Error is remaining you can take a lok in the other image in the second link. I think its related. I think i can provide a completely not working one tomorrow. Hope its helpful Thank you

Hello,

quite a bit of time went by now... Did you found Some time to take a look to the domain/problem? Please, would you be so kind to take a look at the domain listed below? It is an additional example. Here the divider is the Problem. If its dropped into the page content the editor content disappeared. but only right side and only body part. Header and footer still visible. I attache the error from console below

Thanks in advance

Hello there,

First of all, sorry for the late reply.

Let's come to the point now.

The last URL you provided has no problem with the divider addon at all at our end. Please see the screenshot for a better understanding. I have added two dividers and it is working fine in both frontend and backend editor.

Please clear the browser and Joomla cache and check from your end and let us know the update.

Thanks!