Staff replied SP Page Builder

Frontend Editor not loading

Asked by Lindsay Gault 5 years ago Last activity 5 years ago

My SP Page Builder Pro will not load properly. When I select to edit a page using the 'Frontend Editor' I am just directed to my website's homepage. I don't see any editing tools and it doesn't bring me to the page I want to edit. What am I doing wrong?

11 replies

Rashida Rahman Staff

5 years ago · edited

Hi there!

Sorry for the inconvenience.

Would you please check the following links if they help?

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/troubleshooting#frontpage-editor-not-working-possible-solution

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/faq-problems-solutions#i-cannot-edit-pages-from-front-end

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#if-you-cannot-load-page-templates-or-sections-library-or-use-front-end-editor-span-class-h4-br-span

Best Regards

Lindsay Gault Asked this

5 years ago

This did not help me at all.

Rashida Rahman Staff

5 years ago

Sorry to hear that.

Would you please share your admin access to check the issue better?

Lindsay Gault Asked this

5 years ago

Yes, thank you so much

Lindsay Gault Asked this

5 years ago

Hi there, could you please tell me the status of this issue? I don't mind waiting, I would just like to know if you guys are working to get somebody from your team involved. Thanks so much.

Rashida Rahman Staff

5 years ago

Hi,

Sorry for the delay.

I have checked your backend and found out there are some updates pending including the JCE editor.

Here is a screenshot:
https://prnt.sc/1j2uyoe

And faq contained that information too that I gave you earlier:
https://prnt.sc/1j2vpad

Please do the update works, and please recheck all the suggestions from those FAQs kindly. Also, make sure you have fulfilled all the technical requirements.

Let me know if you still have the issue.

Best Regards

Lindsay Gault Asked this

5 years ago

Hi there,

I updated JCE editor to 2.9.10 and it's still not working properly.

Lindsay Gault Asked this

5 years ago

Hi there,

Could it be that the frontend editor does not work because I still have a legacy theme downloaded? Could this be fixed once I upload a JoomShaper theme and apply it to my site? I'm able to edit new pages using SP Page Builder Pro on the backend, but whenever I preview the new page, it looks like it's still using the legacy theme my site is still currently using. I'm just wondering if it's simply because the frontend editor is not compatible with the old theme.

Thanks so much,
Lindsay

Rashida Rahman Staff

5 years ago

Hi there!

Ususally SP Page Builder works with most of the Joomla templates.

If you don't mind I am requesting one more time to check the technical requirements, PHP configuration and those links I have shared at the first reply.

Best Regards

Lindsay Gault Asked this

5 years ago

Yes, please. Thank you.