Awaiting an answer SP Page Builder

Disappearing page while editing

Asked by Tomasz Michałowski 5 years ago Last activity 5 years ago

sppagebuilder_pro_v3.7.12
The page disappears during editing in various situations, e.g. in the video below. Most often when using the Divider element. When will you finally fix it ;-(

movie

9 replies

Muntasir Sakib Staff

5 years ago

Hello there,

Please share your administrator access with us in the Hidden Content area so that we can check the issue at our end as it works completely fine here.

Thanks!

Anne Staff

5 years ago

Hello there,

Thanks for contacting with us. This is completely fine from our end. Which template are you using?

-Regards

Tomasz Michałowski Asked this

5 years ago

unfortunately it's not okay I'm sending login details to the test page. it is the same on every template

Tomasz Michałowski Asked this

5 years ago

correct data again

Muntasir Sakib Staff

5 years ago

Hello there,

I am sorry to say but it works completely fine from our end. I have even created a test page and used divider but it's working fine. See the screenshot here for a better understanding.

Please check from your end and let us know exactly in which page you are facing the problem.

Thanks!

Tomasz Michałowski Asked this

5 years ago

PLEASE WATCH THE MOVIE. and do what is shown in the video in the same order. the page disappears

Muntasir Sakib Staff

5 years ago

Hello there,

I have gone through the process as it is also shown in the attached screnshot as you can see in my last ccomment. Please tell us in which page you are facing this problem? I can see that you have two pages inside.

Thanks!

Tomasz Michałowski Asked this

5 years ago

it doesn't work on any page a day and creates at least one. nothing is shown on scrin - please record the movie with the same editing sequence as I did ;-) the page will disappear ;-)

Muntasir Sakib Staff

5 years ago

Hello Michalowski,

Have gone through it. Thank you very much for indicating the odd, it's clearly a bug. We really appreciate your effort.

For the time being, you are requested to use the divider from the back-end till the next update. It will be fixed in the next update hopefully.

Thanks!