Awaiting an answer Templates

Error saving theme

Asked by Erivelton 5 years ago Last activity 5 years ago

Hi guys, I'm trying to save changes to my template and when I click on save, it just spins around and doesn't take any action.
How can I solve?

9 replies

Muntasir Sakib Staff

5 years ago

Hello there,

Please share a screenshot with us of the exact problem you are facing if possible.

Thanks!

Anne Staff

5 years ago

Hello there

Thanks for contacting with us. Please follow this documentation:
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/faq-problems-solutions#i-cannot-save-changes

I hope it will solve your problem.

-Regards

Erivelton Asked this

5 years ago

I did the above procedure and was unsuccessful.

Anne Staff

5 years ago

Hello Erivelton

Would you mind to share a screenshot with us for better understanding? Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

Erivelton Asked this

5 years ago

https://imgur.com/a/FpdS0Ew

when making any changes to my template and clicking on save, the save button is just loading and does not finish the change.
Whether for any type of change, absolutely nothing happens.

Muntasir Sakib Staff

5 years ago

Hello there,

Please disable the mod_security from your cPanel hosting server. I hope it will solve your issue.

Thanks!

Erivelton Asked this

5 years ago

disabled, but the error still persists.

Anne Staff

5 years ago

Hello there

I can't reach to your site. I have given my public ip in hidden content. Would you mind to allow my public ip?

-Regards

Erivelton Asked this

5 years ago

I consulted my hosting provider and I was informed that these blocks are happening because of some blocks performed by them and that they are irreversible.
I was asked to access via a VPN to access my website.