Staff replied SP Page Builder

Fatal error after install SP Page Builder Pro

Asked by Yung-Hung 5 years ago Last activity 5 years ago

Just bought SP Page Builder Pro and tried to install v3.7.12.
After installation coms an error message "Class 'Joomla\CMS\Factory' not found". Now I can neither see the front-end nor login to the back-end!!

7 replies

Rashida Rahman Staff

5 years ago

Hi there!

Sorry for your issue.

May I know your Joomla version, please?

Would you please recheck the technical requirements and recommended PHP settings, kindly?

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#faq-problems-solutions

Best Regards

Yung-Hung Asked this

5 years ago

not quite sure, probably 3.7.x or 3.8.x (can't login to the back-end right now)

Rashida Rahman Staff

5 years ago · edited

As you can see Technical requirements shows SP Page Builder needs Joomla 3.9 at least:

https://prnt.sc/1q5zo9e

So, please roll back to your last working version if you have Akeeba backup or contact your hosting provider to restore previous version to see if they can help you.

Best Regards

Yung-Hung Asked this

5 years ago

I can't login to the Joomla back-end. Is there other way to uninstall the Page Builder? maybe delete some directory?

Ofi Khan Staff

5 years ago

Hello Yung-Hung

This issue is probably related to your Joomla version. Please reinstall the latest Joomla and check your issue. But you need to login to the backend. Pleas check with your hosting provider about the backend login not working.

You can remove SP Page Builder from components folder. But I assume that this issue is not related to SP Page Builder.

Best regards

Yung-Hung Asked this

5 years ago

I am very sure it's related to SP Page Builder.

Both the front-end and the backend were failed and the message came out RIGHT AFTER I upload and install the SP Page Builder. I didn't have any chance to do other things!!

If Page Builder was not compatible with older version of Joomla, why not do a version check first before the installation?

Ofi Khan Staff

5 years ago

I agree with you. But generally, 3.7 or 3.8 should not be a problem. If you look at this technical requirement, we recommend 3.9. Please consider updating your Joomla version to 3.9. Hopefully, there will be no issues.