page bulder update not working - Forum | JoomShaper
Staff replied SP Page Builder

page bulder update not working

Asked by ahmadka1 5 years ago Last activity 5 years ago

i payed foe new version from the bage bulder then i trayed to upgate my site with it but it gives me that masege
warning
JInstaller: :Install: Error SQL Duplicate column name 'catid'
Extension Update: SQL error processing query: DB function failed with error number 1060
Duplicate column name 'catid'
SQL =
ALTER TABLE #__sppagebuilder ADD catid int(10) NOT NULL AFTER published;
×
Error
Error installing component
joomla 3.10

how get key to activate it after instolation

3 replies

Rashida Rahman Staff

Hi there!

The following faq may help you in this case:

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/faq-problems-solutions#install-error-sql-duplicate-column-name

And you will get info about license activation at the bottom of the following doc link:

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/installation

Note: The license key is in your JoomShaper Dashboard.

Hope this helps!

Best Regards

Mehtaz Afsana Borsha Staff

Hi

You can follow this documentation

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/faq-problems-solutions#install-error-sql-duplicate-column-name

And for installaion please follow this

​First you have to download SP Page Builder Pro from here
​https://www.joomshaper.com/downloads/extension/sp-page-builder-pro
​Then you have to install it. Go to administrator-->extension-->install
​After that you have to active it.Input your email and license key to SP Page Builder -> Pages -> Option (on the right) -> License & Update (input your email and license key) -> Save and Close.Your License Key is located in your Dashboard.
​Then Clear Joomla and Browser cache.

For more help on SP Page Builder Pro, watch this tutorial:
https://www.youtube.com/watch?v=ksNbSOJL9E0

-Best Regards

Ofi Khan Staff

Hello ahmadka1

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

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