Awaiting an answer Templates

Update Helix-3 Template

Asked by Jörg Hecken 5 years ago Last activity 5 years ago

Joomla-Website, Joomla 3.10, Helix-3 Version 2.5.6
There is no way to update the template to 2.5.8: Wether with automatically click through Joomla nor with teh downloaded zip-file directly from Joomshaper. In both ways the following message appear:
"Copy failed: /homepages/10/d610317476/htdocs/dietrich-legasthenie/tmp/install_611cd6683fb94/template/index.php to /homepages/10/d610317476/htdocs/dietrich-legasthenie/templates/shaper_helix3/index.php
JInstaller: :Install: Failed to copy file /homepages/10/d610317476/htdocs/dietrich-legasthenie/tmp/install_611cd6683fb94/template/index.php to /homepages/10/d610317476/htdocs/dietrich-legasthenie/templates/shaper_helix3/index.php
Template Install: Could not copy files from the files source."

The plugin-Installation was succesful.
I have tried to update via Quickstart-Package, but there appears the same message.

This fault appears on all my Joomla-Websites......

8 replies

Muntasir Sakib Staff

5 years ago

Hello there,

Please share your administrator access with us in the Hidden Content area so that we can have a look at the issue from our end and get back to you soon.

Thanks!

Jörg Hecken Asked this

5 years ago

Muntasir Sakib Staff

5 years ago

Hello there,

Please give us the proper administrator access as we cannot login using the credentials you haev provided. Please seee the Hidden Content area for a better understanding.

Thanks!

Jörg Hecken Asked this

5 years ago

Correction

Muntasir Sakib Staff

5 years ago

Hello there,

Have you changed anything before updating Helix3 to the latest version? Anything in any folders?

Looking forward to hearing from you. Thanks!

Jörg Hecken Asked this

5 years ago

Only the Joomla-Version to 3.10
I have tried the Helix-Update with Joomla 3.9 nd with 3.10... it was all the same fault with the same message

Jörg Hecken Asked this

5 years ago

Any Solutions??

Muntasir Sakib Staff

5 years ago

Hello Hecken,

I hope you are doing well.

For now, as you have already installed Joomla 3.10, we highly recommend you not to update Helix3 to the latest version as it is not completely compatible yet. Our Dev-team is working on it to make it fully compatible with Joomla 3.10 and Joomla 4. Till then, do not update anything, we even recommend not to update to Joomla 4 for the time being.

I hope you can understand my point.

Thanks!