http://txnawgj.org
Joomla version 3.10.0
I just upgraded my Helix Ultimate, and now my site does not render in Chrome or Edge; it seems to be working fine in Firefox.
I added two articles yesterday, cleared the cache, did a hard reload in the browser, and now I get nothing.
I know Chrome has a cache issue, but I've waited since yesterday, and it's still not rendering at all.
Thanks,
BBC
Hello
Sorry for the inconvenience.
Let me have a look at the issue.
Can you please share your admin access? Use the hidden mode to share the log in credentials.
Added in the hidden content
Hello
Have you done anything to solve the problem? Cause it seems same from my end in all three browsers (Firefox, Chrome, Edge). Chrome & Edge redering the same content as Firefox.
No, I haven't done anything, but it finally came up in Chrome. Edge is still spinning, though.
Are you not seeing any delay. Now, even in Firefox, I just get the circle spinning around. It's never been this way.
fwiw, it loads in all browsers for me (edge, chrome, firefox) without any issues
How quickly does it load?
I'm experiencing major delays on two separate machines as well as on my phone. From last night until this afternoon, I only had the circle circling, even after clearing out my cache.
Right now it loads without any delay. Do you have the latest Edge? Can you update the browser? Cause Helix Ultimate version 2 is dropping support for legacy Edge versions.
I have Chrome 92.x, Firefox 91.x, Edge 92.x, and IE 1909 (oh, blah) on both machines.
Strangely, everything is popping up okay now. I was very concerned after only adding two K2 articles when I couldn't test. I waited from last night until this afternoon before everything started working again. Very, very scary!!!
At the same time, I never heard any complaints from my users (not that there are many with our non-profit site).
I suppose we can close the ticket, since I can no longer recreate the issue. Kind of a good problem to have, except that I won't know what to do to fix it if it happens again.
Thanks for looking into it for me.
BBC
Several of my users are having problems getting this page to render:
http://txnawgj.org/index.php/judges-cup/2021jc
It's hung up on this code:
site helix-ultimate com-k2 view-item layout-item task-none itemid-2676 en-gb ltr sticky-header layout-boxed offcanvas-init offcanvs-position-right
I can get this page to come up on one of my machines, but on the other, it just sits and spins (with a thin line - when a "good page" tries to render, it's a thick dot going in a circle).
This is what's happening for my users now too. They say it's been happening for a week, which correlates to when I upgraded my Helix Ultimate.
I've cleared the cache in my browser; I've cleared the cache on my website.
I've had 3 updates in the last two weeks. I just installed 2.02, and now everything seems to be working.
That must have done the trick!
Thank you.
Hello
Thank you for letting us know that it is working now, I appreciate that very much.
Have a nice day!
