Still the same situation and no answer from you, my friends. Can you tell me if there has been some follow up to my question and help inquiry?

Thanks in advance.

Hello there,

Apology for the late reply. We are looking into the matter and will get back to you ASAP.

Thanks!

Hello there,

Please take an akeeba backup of your site. If you didn't know already, please follow the blog post to understand how to take the backup.

We have tried from our end but it's taking more than usual time. Please take the backup and share the zip file with us in the Hidden Content area.

Thanks!

Thanks Muntasir.

I'm taking the backup right now. It takes so long because it's a large site, the backup takes around 1Gb. Once I take it, I'll send a link to my virtual drive for you to download it.

Thanks in advance.

Hi there, Muntasir.

I'm sending you the link to download the .jpa file with the Akkeba Backup of the site. It's a 1.10 Gb file so be patient with the download time.

Waiting for your response.

Have a nice day.

Hi there!

Yesterday I sent you a link to download the Akeeba Backup of my site you asked for. Any news?

Please get back to this message, I'm still waiting for some kind of help from you.

Thanks.

Muntasir Sakib asked me for an Akeeba Backup file of my site to take a look into it. I sent a link for you to download the file, since it's a 1.10 Gb file. I've had no answer at all since the moment I sent the file. What's going on my friends? Not having a nice experience with your support. Please get back to me.

Hello.

Some updates on the condition of my site.

For a matter of testing, I changed the template from Helix Ultimate 2.0.1 to Protostar, the basic template included with Joomla. When I made the change, the home page appeared, obviously with some formatting issues, but everything is working fine. The menu doesn't appear in the home page when using Protostar, I assume this is due to the positions and the layout that are missing from Helix. The articles can be seen. The articles with a video included don't show the video. But when I return to Helix Ultimate, once again the "0 Cannot use object of type stdClass as array" message appears and there's no way I can get to my Home page. So, it's pretty obvious this has something to do with the Helix Ultimate Template. Can you give it some deep look?

Thanks in advance.

Hello Eduardo,

Sorry for the late reply.

We are looking into the matter. We will get back to you ASAP with the best possible solution.

Thanks!

Hello Muntasir!

Still waiting for some kind of support. Have you managed to solve the problem?

I'd really appreciate your kind support because my site is broken and down since more than a week now.

Thank you in advance!