Awaiting an answer Helix Framework

Can I go back to the previous version 1.1.4?

Asked by Allen 5 years ago Last activity 5 years ago

I tried to install and revert back to 1.1.4, but the site crashed. I tried unininstalling the System - Helix Ultimate Framework per another post suggestion, but it did not help. I had to re-install 2.0.1.

2.0.1 has screwed up my site in so many different ways, I really need help just getting back to 1.1.4.

No, I can't just blow a backup onto the site. It has ecommerce and an active LMS (not Joomshaper's!). If I blow a backup onto it, I will create even more problems with customers.

Can anyone at Joomshaper help get me back to 1.1.4? Pleeeeeeease?

Admin access and FTP in hidden content.

15 replies

Ofi Khan Staff

5 years ago

Hello Allen

Thanks for your feedback. Developers are working hard to resolve the issues.

I have shared shaper_helixultimate 1.14 in the hidden content. Please take and wait for the next update

Best regards

Allen Asked this

5 years ago

Joomshaper developer was on my site working in administration just before the server crashed. See hidden content.

Allen Asked this

5 years ago

Message to the Joomshaper developer working on my site.

See hidden content.

Allen Asked this

5 years ago

Hello? You brought my site down, and I can't get any communication. I need my site back up, and we need to coordinate.

Allen Asked this

5 years ago

I backed up 3 hours before you took the site down, and I can restore if you need me to. I don't want to jump in the middle without feedback. "Too many chefs in the kitchen."

Allen Asked this

5 years ago

My site has been down for over 4 1/2 hours, and I hear nothing. What's going on?

Ofi Khan Staff

5 years ago

We are checking your issue. Please allow us some time.

Allen Asked this

5 years ago

After 5 hours, you got my site back for me. If the fix was easy, may I ask what happened so we can learn from the experience?

Toufiq Senior Staff

5 years ago

Somehow Helix Template was uninstalled. That's why occurred the problem. Now it has been updated and fixed. Thanks

Allen Asked this

5 years ago · edited

Somehow? One of your developers (you?) was recorded logged into my site just before 3:00AM Eastern time uninistalling the Helix system plugin and installing . Probably to address the topic of this forum topic. All is well that ends well.

We still don't know how the reverting went wrong for you. Others could learn and hopefully avoid problems when they have to revert to 1.1.4 too.

Toufiq Senior Staff

5 years ago

Still, now are you facing problems with the latest version 2.0.2? Thanks

Allen Asked this

5 years ago · edited

No. I am not migrating to 2.x for as long as I can hold out. 2.0.1 was a nightmare I am not anxious to relive.

Neither Virtuemart or my LMS run properly if Bootsrap 4+ touches them, and I learned that running components in the component position still subjected them to Bootstrap. Consequently, I have both running under their own separate template on the same site.

This worked fine until 2.0.1. Then I found that Helix 2.0.1 was messing with my non-helix pages. I am guessing the new Helix System plugin is pushing some Bootstrap 5 on the whole site, including non-Helix pages. I have asked about this in a separate post (https://www.joomshaper.com/forum/question/5972), but I never got an answer from Joomshaper.

Please let me know.

Toufiq Senior Staff

5 years ago

If you tell me the exact issue about your site. I will check your issue and get back to you soon. Besides, I have informed our teammate to response your another forum post. Thanks

Allen Asked this

5 years ago

Hi Toufiq,

You can read the specifics of the issues in the posts I made to the forum over the past week. No sense in copy/pasting them here ;-).

Your colleague dropped in on the other bootstrap 5 topic, and simply replied:

"Your issues are fixed already, right? If not, please feel free to give us a buzz.

Thanks!"

This did not answer my question, which was the whole point of the post. Grrr. I asked again. Nothing since. Double frustrating.

Pavel

5 years ago

Hi. The Helix Ultimate plugin is used to output the template settings in the backend part. It definitely has no impact on the frontend and does not output bootstrap

In the docs