I cannot access SP Page Builder - Forum | JoomShaper
Solved SP Page Builder

I cannot access SP Page Builder

Asked by Shawngela Pierce 5 years ago Last activity 5 years ago

I am not sure when this occurred but I cannot edit the SP Page Builder on my site. When I try to go and edit the image layout for the homepage, I don't see anything. I was trying to edit it because I noticed that the layout had changed on the frontend.

I have the pro version on another site, but for this one I am using the free version. Can someone please help me with this?

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Shawngela Pierce Asked this

The issue has been resolved. It was actually because the off-canvas menu was not set. After your most recent upgrade, the off-canvas setting was turned off. It happened on my other site as well. I forgot to manually redo it for this site.

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Ofi Khan Staff

Hello Shawngela Pierce

Your site is inaccessible. Please check it.

Best regards

Shawngela Pierce Asked this

My site is accessbile. I apologize for the wrong url, however, in the bottom where you choose the url, that is correct.

Ofi Khan Staff

Thanks for the access. Image Layouts is a Pro addon. You will not be able to access it with Lite.

Shawngela Pierce Asked this

That is strange because the pro version is the only way I could have put it on the site. Anyhow, I have resolved that issue and now have the pro version on there.

The issue is still the same, however, with the layout.

I have attached images to explain what I am saying.




Ofi Khan Staff

Please try this fix. Hard reload the administrator and then check. I have checked your site and found it okay. On the administrator, press CMD + SHIFT + R (for Mac) or CTRL + SHIFT + R (for Windows).

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